Fees, cancellation and class policies

Everything families ask before enrolling, written plainly so there are no surprises later.

Free level assessment

Every new student gets a free assessment class before paying anything
No card details are required to book it
The teacher assesses the current level and recommends a course, a plan and a realistic timeline
If we are not the right fit for your child, we will say so

Your fee reserves a teacher and a fixed weekly time slot. It is not a charge per lesson attended
Fees are monthly and depend on how many classes a week you take
Invoices are issued on the 25th of the month before and are due on the 1st, so a month is paid for before it begins
Payment is by card through Stripe, or by another method arranged with the academy
Sibling discounts are available: ask the academy before enrolling the second child
Fee changes are announced at least one month in advance and never applied mid-month
If an invoice goes more than 7 days past its due date, classes pause until it is settled. Nothing is cancelled and your slot is held. If you are having a difficult month, tell us and we will come to an arrangement — this never applies to a family who has been in touch

You may cancel at any time before your next billing date, and classes continue to the end of the paid month
There is no minimum contract and no cancellation fee
To cancel, message the academy on WhatsApp or email — you do not need to give a reason

If a teacher misses a class, that class is rescheduled or refunded, your choice
If you cancel within the first week of a new monthly period and have taken no classes in it, that month is refunded in full
Classes already taken are not refunded
Refunds are returned to the original payment method, usually within 5 to 10 working days

Tell us at least 12 hours before the class and we will reschedule it, subject to the teacher’s availability
A class missed with less than 12 hours’ notice, or with no notice at all, is counted as taken — the teacher was there
Make-up classes are not offered for an absence longer than five days
Any class the academy or the teacher cancels is always credited to your next invoice, automatically
Repeated absence without notice may free your time slot for another student, and we will speak with you before that happens
A leave request can be filed from the student portal, so your record shows the absence as excused

Personal leave is paid. Your teacher and your time slot are held while you are away — that is what the fee reserves
For a longer absence you may pause your subscription by telling us before the next billing date. Fees stop, and the slot is released to another student
Ramadan schedules are adjusted on request
Your teacher and time slot are held for a reasonable pause where possible; we will tell you if they cannot be

You may request a different teacher at any time, for any reason or none
Male or female teachers can be requested for any course and any student
If a teacher is unavailable, we arrange cover or reschedule rather than cancelling your class

Please be ready at the class time, in a quiet place, with a working camera or microphone
Parents of young children are welcome to stay nearby, and to join the class at any point
Teachers and students treat each other with respect; abuse or harassment ends the arrangement immediately